Your Questions, Answered

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

Hairloom Policies

Driven by passion, grounded by values, we are a team of thinkers and doers dedicated to building with purpose and clarity. Collaboration and curiosity drive everything we do.”

These principles guide not only how we approach hair restoration but also how we work with our clients. Our policies ensure a safe, professional, and supportive environment for everyone.

Appointments & Scheduling

    •    We operate by appointment only - no walk-ins are allowed. This allows us to give each client our full attention.

    •    A strict 48-hour notice is required for reschedules or cancellations. Missed appointments or late cancellations will forfeit the session fee.

    •    Please arrive on time; late arrivals may result in shortened sessions or rescheduling.

Payment & Fees

    •    All services are non-refundable, require a non-refundable but transferrable deposit and prices may change without notice.

    •    Payment is required at the time of service. We accept cash, card, Affirm, Klarna, AfterPay, Cherry Financing and HSA/FSA Payments.

    •    Pre-paid packages or memberships are subject to the same no-refund and cancellation policies.

Service & Results

    •    Results vary by individual; no outcomes are guaranteed.

    •    As a certified Trichologist and holistic practitioner, we do not diagnose medical conditions or prescribe medication. Services are educational and supportive, and clients may be referred to licensed medical professionals if necessary.

    •    Clients should disclose any allergies, sensitivities, or scalp conditions prior to treatment.

Health & Safety

    •    Clients with contagious scalp conditions (e.g., infections, lice) cannot be treated.

•    If you are experiencing any contagious symptoms (cough, sneezing, runny nose, fever, etc.) please reschedule your appointment.

    •    Our environment follows strict hygiene and sanitation standards to ensure your safety.

Environment & Conduct

    •    Children and pets are not permitted during appointments to maintain a safe, focused, and professional space.

    •    Professional and respectful behavior is expected. Sessions may be terminated if conduct is unsafe or disruptive.

Privacy & Confidentiality

    •    We work with only one client at a time, ensuring a private, personalized experience.

    •    All information shared during sessions is strictly confidential, including personal details, hair history, health information, and any other sensitive data.

    •    Photos or records taken for treatment purposes are securely stored and will not be shared without your explicit consent.

    •    Questions or concerns about privacy are always welcomed and addressed promptly.

Communication

    •    Please book online or contact us via text (6263534765) for scheduling or inquiries.

    •    We typically respond within 1 hour during operating hours, and appreciate patience during non-operating hours and high-demand periods.

Legal & Liability

    •    We are allowed to refuse service for any reason.

   •    We are not liable for results, allergic reactions, or injuries beyond professional negligence.

    •    Policies may be updated at any time; clients will be notified of major changes.